RETURN - REFUND POLICY

🔁 Return & Refund Policy

Last updated: [Insert Date] 01.05.2025

We want you to love your purchase, but if something isn't right, we're here to help. Please read our policy below for returns, exchanges, and refunds.

📦 Returns

We accept returns under the following conditions:

  • The item must be unused and in the same condition that you received it.

  • It must be in the original packaging.

  • The return must be requested within 14 days of delivery.

To request a return, please contact us at [gtdespress@gmail.com] with your order number and reason for return.

Do not send the item back to the manufacturer or warehouse address listed on the package. We will provide the correct return address upon approval.

🚫 Non-returnable items

Certain types of goods are exempt from being returned:

  • Perishable goods (e.g. food, flowers)

  • Intimate or sanitary goods

  • Gift cards

  • Downloadable products

  • Custom or personalized items

💸 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • A refund will be processed to your original method of payment within 5–10 business days.

  • Shipping costs are non-refundable. If you received free shipping, the cost may be deducted from your refund.

📦 Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company – it may take some time before your refund is officially posted.

  3. If you’ve done all of this and still have not received your refund, contact us at [gtdespress@gmail.com].

📬 Exchanges

We only replace items if they are defective or damaged. If you need an exchange, send us an email at [gtdespress@gmail.com] with a photo of the issue within 7 days of delivery.

❗ Return Shipping

You will be responsible for paying for your own return shipping costs unless the product arrived damaged or incorrect.